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Business Phone Systems: The Two Big Options Available to Business Owners

Even as communication moves firmly toward mobile devices in 2016, business owners still need to seriously consider implementing a business phone system in order to effectively reach out to their customers from their offices. These phone systems also allow for easy communication between employees, elevating productivity levels and ensuring that everyone is on the same page throughout their respective shifts at the office.

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Today's business phone system comes in two distinct variants, each with their own benefits for business owners. The first is the traditional business phone system, based entirely on copper landlines and offered by traditional telephone companies nationwide. The second is a VoIP system, which uses a broadband connection and the Internet to make, receive, and switch calls for business owners. Before picking between these systems, it's a good idea to understand how each works and who each system will benefit the most.

Traditional Business Phone Systems: Plug-and-Play Compatibility in Legacy Offices

Most offices built throughout the 20th century, and into the early 21st century, come with an extensive installed network of copper phone lines that make a traditional phone system a no-brainer for business owners. Because the phone lines are already installed, it's easy to simply plug the company's phones in at each terminal, call the telephone company, and activate service in a matter of hours or a few days.

Traditional phone systems are familiar to virtually everyone in an office, and they work with any phone currently on the market. They're reliable, durable, and able to withstand power outages. While they don't offer many of the higher-tech internet-based options found in VoIP systems, they can still be used to collect voicemails, forward calls, and allow intra-office communication.

For Next-Generation Calling, VoIP is a Must-Have

Businesses that are looking to move beyond the traditional phone system will love what they get with a VoIP system installed in place of traditional landline wires. A VoIP business phone system uses a broadband connection to place and receive calls, contributing to better call quality and reliability than traditional phone lines.

Additionally, a VoIP system interacts with the Internet in a very deep way, offering visual voicemail through a web browser and other key features. Office employees can forward voicemails, review call logs, and monitor customer interaction information, all by using a web browser. The VoIP system will enable, track, and report all of this information with virtually no further interaction required.

Best of all, VoIP phone systems often come with an official smartphone application that can take calling outside of the office. This makes a VoIP business phone system a near-requirement for those businesses that have a lot of telecommuters and freelancers who eschew the traditional work attendance habits. Calls can be placed and received through the smartphone app at any hour of the day, allowing customers to contact out-of-office employees just as they would if they were at their respective desks during the day.

In all, VoIP business phone systems are easily the best way for modern businesses to embrace 21st century business practices and leave the confines of landline phones behind. For those businesses with out-of-office employees, VoIP is the best way to ensure good communication without causing confusion.

Two Great Options for Business Professionals

Both landline and VoIP phone systems present great opportunities for business owners. Landline systems allow businesses to access a dependable system that has been in place for several decades, while VoIP allows for Internet-connected features that work best for high-tech businesses and nontraditional enterprises. No matter which one is selected, both will elevate the level of communication, productivity, and customer service, offered in any office.