Pizza Restaurant Phone System
About Pizza Store Phone Systems
Phone orders are a a huge slice of business for the average pizza store. In fact, they're usually the majority by far. Very few locations can rely on walk-in business and expect to make any money.
Get Phone System Pricing InformationThe phone system will generally be the first contact a customer has with a pizza business, so owners should be acutely aware of how their system works and how it could be improved. Between hardware and software there are a lot of choices to make, so picking what's right for your business can be a challenge.
The Call Catcher and Hold Message
The Call Catcher is the first point of contact with your customers. It's a prerecorded message uploaded to your phone system that plays before the phone rings in your store. It can be set to inform customers of daily specials, average delivery times, menu prices, and more. The hold message does the same thing more or less, but when a call has been placed on hold. Used together, these systems ensure your customers won't be forced to listen to a silence, or worse, a busy signal when they call during the dinner rush.
Numbers of Lines
Most pizza stores are going to need several lines to get orders taken quickly and efficiently. It's a good idea to have a line for every POS terminal in the store and one more line on top. This allows you to take the maximum number of orders that your store can handle while keeping a line free for calling drivers or customer call-backs. Very few customers will wait on hold for long; extra lines mean you can get to each customer's call faster on busy nights. An upgradeable multi-line phone system is a great bet for any pizza store.
With the need for 4 or more lines almost a given, your phone choices are narrowed quite a bit. Additionally, there are a few things all pizza stores should keep in mind. First, the phones you pick should be easy to use. Friday night rush can be stressful enough for employees, and you don't need a cumbersome handset adding to that. A frustrated employee is more likely to damage or destroy a phone, which is bad any way you slice it. Second, the phones you pick should be durable. There are many phones that come with grease covers and other equipment specifically to protect them in pizza environments, so keep an eye out for those.
Picking out the right phone system for your pizza store is one of the most important things you can do, but luckily there are tons of resources available to help. There may even be companies in your area that specifically cater to providing robust phone service to pizza stores; obviously, they can simplify the whole process. However, these companies might not be available, so you might be on your own. Creating a pizza store phone system from scratch isn't as easy as pie, but it's doable.