Restaurant Phone System
About Restaurant Phone Systems
Phone systems are vital to all dining establishments, large or small. Having an effective communication system allows the restaurant to receive incoming calls for orders, place outbound calls to order supplies, or reach emergency dispatch in case of crisis. There are four types of systems that are typically used in the restaurant business.
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VoIP phone systems are becoming increasingly popular. Unlike customary phone services, individuals can make calls using an internet connection. This method is usually cost efficient, but prices may vary depending on location and types of service selected. This may not be the best choice for remote dining locations if there is not a strong internet connection available. Weak signals may result in no reception, incoherent noise, or dropped calls.
KSU telephone systems are typically used by restaurants that need between five to 40 telephone lines and require extensions be dialed within the business. This telephone system must be installed by a professional because it is hard wired and connected to a central unit. The central unit is connected to the phone company equipment to allow interaction with the outside world. Its components are usually stored in a closet or in other inconspicuous areas. If your restaurant requires this many extensions, the service provider will request that a service and maintenance plan be purchased.
Non-KSU telephone systems may be installed without professional installation services. This system mimics traditional home phone systems and is useful for small restaurants that use less than five lines. The restaurant will have to be pre-wired for phone service before it can be activated by a local provider. This method is budget friendly and has relatively low maintenance.
PBX (private branch exchange) phone systems are commonly used by franchise restaurants. Similar to KSU systems, all phones form a private network and must be installed by a professional. The biggest difference between this system and KSU telephone systems is that it can maintain over 40 extensions and cover more than one location.
The most influential factors that cause restaurants to choose a system is the budget and company needs. Leasing and finance options may be available for KSU or PBS systems. Smaller restaurants can use non-KSU or VoIP systems until additional phone services are needed. As companies downsize or grow, the type of phone system used should be adjusted to support the necessity and budget. The complexity of the dining establishment may dictate which phone system is best.
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