Virtual PBX Phone System
About Virtual PBX Systems
Also referred to as Hosted PBX, Virtual PBX stands for Private Branch Exchange. Offered as a hosted service, Virtual PBX systems are provided by telecommunications companies. The systems mean that businesses do not have to put money into expensive business phone systems. Instead. they can use voicemail, faxing, touchtone menus, toll-free phone numbers and other business-related phone features for a more affordable price. The system is primarily used by small businesses and individuals that still wish to have a thorough phone system for their clients and customers to use.
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The configuration of a Virtual PBX system involves a few key components. Businesses using the systems will handle the routing and switching of phone calls at their own location. They must also manage their own equipment and service software. Virtual PBX systems work using the Public Switched Telephone Network (PSTN) and the Internet or VoIP service. It may also combine the two different methods.
There are several pros and cons when it comes to implementing a Virtual PBX system. Perhaps one of the most important pros is the cost. A business that sets up a Virtual PBX system will spend much less in upfront expenses than a business that chooses another phone service method. Systems that are managed by local telephone companies include a wide variety of technical support, so answers are never very far away. If the local phone company manages the system, they will be responsible for the infrastructure, porting of the telephone lines and the various other IT functions that are important to the Virtual PBX system. However, these systems aren't all good. If the telecommunications company owns the system's switch, the business will be dependent on them completely for solutions. This means that there is a lack of ownership when using a Virtual PBX system.
Several major companies offer Virtual PBX systems to businesses. These companies include AT&T, Comcast, Earthlink, Telesys and Verizon. In addition to these companies, many other lesser-known companies offer the service. Virtual PBX systems are usually relatively cheap per month and some companies even offer free trials for a certain period of time.